L.L. Bean Does Away With ‘Lifetime Return’ Policy
You won't be able to return those old worn out boots that your grandfather bought back in the sixties.
Apparently, a lot of just that was going on, as stated in a letter sent out today by Shawn O. Gorman, Executive Chairman of L.L. Bean, Maine's most famous retailer.
"Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales", Mr. Gorman stated in an email sent to customers.
The company will now align their return policy with those of other businesses in the industry, if not a little better. "Based on these experiences, we have updated our policy. Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way", so says the email.
L.L. Bean's new return policy can be found HERE.
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