"Ricky, you've got some splainin to do."

Last month, a computer programmer in CMP's Customer Service Department sent out 62,000 refund notices to "the wrong group of customers", according to an article published this week in the Sun Journal.  The group mailing was supposed to go to 122 industrial users, not residential users, that were due a credit.

The latest event joins a growing list of mishaps for the company including overcharges, failing to bill new customers and taking too long to address various complaints.  The company is also in the process of lobbying for a new and controversial 145 mile transmission line that would cut its way through Maine between Quebec and Massachusetts.

According to a company spokesperson, customer's will be receiving an explanation in their next bill explaining the mistake, and that no refund or credit is due.




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