Here is the thing.  I might go speeding through a toll booth that had a change collector only but I can bring myself to barrel through a toll booth with a person standing there.  Now I am not saying that is everyone's hesitation but that is mine. I suppose if traffic is heavy enough the toll taker will see you EZ-PASS but it still seems counter intuitive to get into a regular lane if you have a EZ-PASS.   How about you?